Privacy Policy

Effective date: August 9, 2026

This Privacy Policy explains how Brightcave LLC ("Brightcave," "we," "us," or "our") collects, uses, stores, and shares information when you visit our website, create an account, or use our products and services.

Who we are

Brightcave LLC is a multidisciplinary agency based in Lynchburg, Virginia, United States. We provide marketing, software development, consulting, and creative and design services, and we build software products for our clients.

If you have any questions about this policy or how we handle your data, contact us:

• Email: hello@brightcave.com
• Mail: Brightcave LLC, Lynchburg, Virginia, United States

For any data covered by this policy, Brightcave is the data controller unless we are processing it on a client's behalf, in which case the client is the controller and Brightcave acts as their processor.

Information we collect

We collect only the information we need to operate our website, provide our services, and meet our legal and contractual obligations. Depending on how you interact with us, this may include:

• Contact details: your name and email address when you contact us.
• Account and authentication data: the email address you sign in with, and the session information needed to keep you signed in.
• Usage and technical data: aggregate analytics about how our site is used (see Analytics below).

How we use information

We use the information we collect to:

• Provide, operate, and improve our website, products, and services.
• Authenticate you and keep your account secure.
• Process payments and manage subscriptions.
• Respond to your questions and provide support.
• Understand, in aggregate, how our site is used so we can improve it.
• Comply with our legal obligations and enforce our terms.

We do not sell your personal data, and we do not use it for advertising profiling.

Billing

Payments are processed by Stripe, our third-party payment processor. Stripe collects and processes your payment details directly. We never receive or store your full card number or other sensitive payment credentials. Stripe's handling of your payment data is governed by Stripe's Privacy Policy.

Analytics

We use Google Analytics to understand, in aggregate, how our site is used. Google Analytics sets cookies and collects usage data such as the pages you visit, your approximate location, and the device and browser you use. Google's handling of this data is governed by Google's Privacy Policy. You can opt out using the Google Analytics opt-out browser add-on.

Storage and security

We host our website and store data on Cloudflare infrastructure. Data is stored and transmitted over encrypted connections (HTTPS).

We take reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to protect your data using industry-standard practices.

Who we share data with

We share data only with the service providers (subprocessors) needed to run our business. Each processes data on our behalf under their own terms and privacy commitments:

• Cloudflare: hosting, storage, infrastructure, and transactional email delivery (for example, sign-in and notification emails).
• Stripe: payment processing.
• Google: website analytics (see Analytics above).

We may also disclose information if required to do so by law, or to protect the rights, property, or safety of Brightcave, our clients, or others.

We do not sell your personal data.

Data retention

We keep personal data only for as long as we need it for the purposes described in this policy, or as required by law:

• Account data is kept while your account is active.
• Contact and support correspondence is kept as long as needed to handle your request and maintain a record of our communication.

When data is no longer needed, we delete or anonymize it.

Your rights and how to request access or deletion

Depending on where you live, you may have rights to access, correct, export, or delete your personal data, and to object to or restrict certain processing.

To exercise any of these rights, or to request deletion of your data, email us at hello@brightcave.com. We may ask a question or two to verify your identity, and we will respond within a reasonable timeframe.

Cookies

We use cookies sparingly. The only cookie we set directly is the authentication session cookie that keeps you signed in; it is strictly necessary for the service to work. Google Analytics also sets cookies to measure site usage (see Analytics above). We do not use advertising or cross-site tracking cookies of our own.

Children's privacy

Our services are intended for businesses and are not directed to children under 13. We do not knowingly collect personal data from children.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" at the top of this page. Significant changes will be communicated where appropriate. We encourage you to review this page periodically.

Contact us

If you have questions about this policy or your data, contact us at hello@brightcave.com.